Privacy Policy

This Privacy Policy explains how UpTrain ("UpTrain," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit uptrain.me, contact us, create an account, register for a program, make a payment, use our student dashboard, participate in our referral program, or otherwise interact with our services.

This Privacy Policy is intended to explain our general privacy practices. Some rights and disclosures may apply only to residents of certain states, countries, or regions.

Operator: 771 Cool Creek Road, LLC

Website: https://www.uptrain.me
Contact Email: privacy@uptrain.me
Mailing Address: 1257 Water St. Wrightsville PA 17368

1. Information We Collect

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Mailing or billing address
• Account login information
• Course or program interest
• Enrollment and registration details
• Payment option selected
• Student profile information
• Messages, support requests, or form submissions
• Referral information, if you participate in a referral program
• Any other information you choose to provide to us

B. Payment and Transaction Information

When you make a payment or select a payment plan, payment information may be collected and processed by our payment processor, such as Stripe. We do not intend to store full credit card numbers on our own systems.

We may receive limited payment-related information, such as transaction status, payment amount, billing details, last four digits of a payment card, payment plan status, invoice status, and related account or order information.

C. Information Collected Automatically

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Referring website or advertisement
• Date and time of visit
• Approximate location derived from IP address
• Clicks, page interactions, and site usage activity
• Cookie identifiers and similar tracking technologies

D. Information From Third Parties

• Payment processors
• Advertising platforms
• Analytics providers
• Course, curriculum, school, externship, or job placement partners
• Referral partners
• Communication and customer support tools
• Publicly available sources or information you authorize others to provide to us

2. How We Use Personal Information

• Provide, operate, and improve our website and services
• Respond to inquiries and support requests
• Help users review programs, pricing, and payment options
• Process registrations, enrollments, payments, invoices, and payment plans
• Create and manage student accounts and dashboards
• Communicate about program status, account activity, payment reminders, support, and service updates
• Send marketing emails, SMS messages, or promotional content where permitted by law and your preferences
• Personalize website content and improve user experience
• Measure advertising performance and understand how users find our website
• Run analytics, reporting, and business operations
• Administer referral programs or promotional campaigns
• Protect against fraud, unauthorized activity, security incidents, and misuse
• Comply with legal, tax, accounting, regulatory, and contractual obligations
• Enforce our terms, policies, and agreements

3. Legal Bases for Processing for International Users

If privacy laws such as the GDPR or UK GDPR apply to your personal information, we rely on one or more of the following legal bases:

• Contract: To provide services you request, process registrations, manage accounts, and process payments.
• Consent: For certain marketing communications, cookies, tracking technologies, or other activities where consent is required.
• Legitimate Interests: To operate and improve our business, respond to inquiries, prevent fraud, measure performance, and market our services in a reasonable way.
• Legal Obligations: To comply with applicable laws, tax obligations, accounting requirements, dispute resolution, or regulatory requests.

You may withdraw consent where processing is based on consent. Withdrawal of consent does not affect processing that occurred before withdrawal.

4. Cookies, Analytics, and Advertising Technologies

We may use cookies, pixels, tags, software development kits, and similar technologies to operate our website, remember preferences, understand website performance, improve our services, and support advertising.

These technologies may include:

• Essential cookies: Needed for website functionality, security, account access, checkout, and service delivery.
• Analytics cookies: Help us understand traffic, page usage, and website performance.
• Advertising cookies and pixels: Help us measure ad performance, build audiences, retarget visitors, and show more relevant ads.

Depending on your location, we may ask for your consent before using non-essential cookies or advertising technologies. You may also be able to manage cookie settings through your browser, device settings, or a cookie preference tool if provided on our website.

Some browsers or tools may send a Global Privacy Control (GPC) or other universal opt-out preference signal. Where required by applicable law, we will treat such signals as requests to opt out of sale, sharing, or targeted advertising.

5. How We Share Personal Information

A. Service Providers

• Website hosting providers
• Database and cloud service providers
• Payment processors
• CRM and student management tools
• Email, SMS, and communication providers
• Analytics providers
• Advertising and marketing platforms
• Customer support tools
• Security, fraud prevention, and troubleshooting providers
• Accounting, tax, legal, or professional advisers

B. Education, Program, and Support Partners

If needed to provide the services you request, we may share information with course, curriculum, school, externship, certification, or job placement partners.

C. Advertising and Analytics Partners

We may share certain online identifiers, cookie data, device data, browsing activity, or interaction data with advertising and analytics partners to measure ad performance, improve campaigns, retarget visitors, or deliver more relevant ads.

D. Legal, Safety, and Compliance Purposes

• Comply with law, legal process, or government requests
• Protect our rights, property, users, students, or business
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our agreements and policies

E. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

F. With Your Direction or Consent

We may share information when you direct us to do so or give us permission.

6. Selling, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, some U.S. privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If we use advertising pixels, retargeting tools, analytics tags, or similar technologies, some disclosures of online activity or identifiers to advertising partners may be considered “sharing” or “targeted advertising” under those laws.

Where required, you may opt out of:

• Sale of personal information
• Sharing of personal information
• Targeted advertising

You may exercise this right by:

• Using a Do Not Sell or Share My Personal Information link, if available on our website
• Adjusting cookie preferences, if available
• Sending a request to [privacy@uptrain.me]
• Using a browser or extension that sends a recognized Global Privacy Control signal, where required by law

7. Marketing Communications

We may send marketing communications by email, SMS, phone, or other channels where permitted by law.

You can opt out of marketing emails by using the unsubscribe link in the email. You can opt out of SMS messages by replying STOP, where applicable. Even if you opt out of marketing communications, we may still send non-marketing messages related to your account, enrollment, payment, transaction, security, or service relationship.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we keep information may depend on:

• Whether you have an active account or student relationship with us
• The nature of your inquiry, enrollment, or transaction
• Legal, tax, accounting, or reporting requirements
• Dispute resolution or fraud prevention needs
• Our legitimate business needs
• Your privacy choices and deletion requests

When personal information is no longer needed, we may delete, de-identify, or aggregate it.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, system, or transmission method is completely secure. We cannot guarantee absolute security, but we work to protect personal information in a manner appropriate to the nature of the information and our services.

10. International Data Transfers

If you access our website or services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

These countries may have privacy laws that differ from those in your country. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• Right to know or access the personal information we collect about you
• Right to request correction of inaccurate information
• Right to request deletion of personal information
• Right to opt out of sale, sharing, targeted advertising, or certain profiling activities
• Right to restrict or object to certain processing
• Right to data portability
• Right to withdraw consent where processing is based on consent
• Right to appeal a denied privacy request, where applicable
• Right not to be discriminated against for exercising privacy rights

To exercise privacy rights, contact us at [privacy@uptrain.me].

We may need to verify your identity before completing a request. Verification may require matching information you provide with information we already have. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state consumer privacy laws. These rights may include access, deletion, correction, portability, and opt-out rights related to sale, sharing, targeted advertising, or certain profiling.

If required by law, we will provide additional disclosures, honor applicable opt-out requests, and allow residents to appeal certain decisions.

13. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.
California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Request access to personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of sale or sharing of personal information
• Limit certain uses or disclosures of sensitive personal information, if applicable
• Not be discriminated against for exercising privacy rights

We do not sell personal information for money. We may, however, use advertising and analytics technologies that may be considered “sharing” under California law. California residents may opt out by using a Do Not Sell or Share My Personal Information link, adjusting cookie preferences where available, contacting us at [privacy@uptrain.me], or using a recognized Global Privacy Control signal where required by law.

14. Children’s Privacy

Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

If you believe a child under 13 has provided personal information to us, please contact us at [privacy@uptrain.me].

Users under the age of majority in their jurisdiction should use our services only with involvement and consent of a parent or legal guardian.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment processors, school partners, course partners, externship partners, job placement partners, or other services.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

If changes are material, we may provide additional notice, such as by posting a notice on our website, sending an email, or using another reasonable method.

Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy, unless additional consent is required by law.

17. Contact Us

For questions about this Privacy Policy or to exercise privacy rights, contact us at:

771 Cool Creek Road, LLC
Email: [privacy@uptrain.me]
Mailing Address: 1257 Water St. Wrighstville PA 17368
Website: https://www.uptrain.me